Refund and Returns Policy
Refund
and Returns Policy
Refund And Returns Policy
General Return Policy
At the event of product/products found to be physically
damaged, defective or different from the description on the detail page shall
be subject to refund. The customer can raise a complaint and share the
supporting images and receipt or invoice issued at the time of delivery with
customer care team to substantiate their claim. But the reporting needs to done
within 24 hours of delivery of the order.
In case of partial delivery, the customer can raise a
complaint and share the receipt or invoice issued at the time of delivery with
customer care team to substantiate their claim. But the reporting needs to done
within 24 hours of delivery of the order.
REFUNDS
Conditions
Refunds can be requested if the following conditions apply
to at least any one of the following:
1.
Item received is physically damaged;
2.
Item received has missing parts
3.
Item received is different from
their description on the product detail page; or
Note:
1.
A refund will be initiated after due
verification by personnel from the seller.
2.
In case the product is found to be
physically damaged, defective or different from the description the refund for
the products will be done in the source mode of payment within 10 working days.
REPLACEMENT
Due to the nature of the products sold, replacement is not
allowed.
Note:
1.
If your order includes multiple
items, partial replacement of the required items is also possible. If purchase
of the Product is made under a special promotional offer or any special scheme,
special rules shall apply for replacement.
2.
Replacement process must be
initiated within 24 hours from the time of receipt of order by the User. The
Product must be in an unused state before seeking a for a replacement and
should be accompanied by a copy of the original receipt or invoice issued at
the time of sale of the Product.
3.
Any request for replacement will be
accepted only after inspection of the Product. Once the replacement request is
placed with the customer service, we will arrange for a pickup of the Product
from the address provided at the time of placing the order within 3 working
days. Once the Product is received, it takes about 1 working day for inspection
team to confirm on the replacement. On confirmation of the genuine need for
replacement of the Product, we shall replace the desired Product with the User
in 3 working days.
4.
At every step of the replacement
process, we shall keep you updated through emails and/or SMS. However, if you
have any queries before, during or after the replacement is completed, feel
free to contact
us.
Cancellation Policy
An
order once placed and confirmed by the user is not entitled to be cancelled.